By ALDWIN QUITASOL
BAGUIO CITY — Department of Trade and Industry-Cordillera Administrative Region (DTI-CAR) Legal Division Head Atty. Samuel Gallardo disclosed that not all the business establishments here in the city of Baguio have consumer welfare desks monitored by consumer organizations.
Gallardo during the regular weekly Kapihan sa Baguio at the Peoples Park on the observance of the Consumer Welfare Month this October said the focus of this year is the DTI-accredited Consumer Organization (ACO).
According to Consumernet Cordillera, the significance of ACO involvement in all matters concerning the consuming public should not be undermined. The agency emphasized that even as the DTI and agencies with jurisdiction over consumers welfare and addressing consumers complaints, it is with the help of ACO’s that resolution of complaints and other issues is facilitated.
“The ACO is a way through which the public acquires a voice in policy formation, consumer redress, monitoring and enforcement,” read the DTI release.
ACOs according to the DTI are expected to be of assistance to the agency in its advocacy and monitoring activities, and to be vigilant in reporting violations of consumers rights to the concerned implementing government agencies. They represent consumers in matters pertaining to complaint resolutions.
Gallardo said that consumer organizations together with DTI will monitor the putting up of consumer welfare desks in different business establishments in the city. He said these will serve as an immediate complaint sections of costumers who have complaints on the services or products they are going to buy.
Mayor Mauricio G. Domogan said consumer welfare desks are of big help to the public in guarding businessmen who are good in taking advantage of there costumers. He also said that these will also be a monitoring station against fake products.
Meanwhile, according to DTI-Cordillera Regional Director Myrna Pablo, they receive common complaints from lots of consumers. She said there are products from some establishments with no price tags, mislabeling where indications on the product labels are different from the actual product and there are cases of underweight products. She advised the buying public to be vigilant enough in asserting their rights as consumers.
The theme of the 2012 Consumer welfare Month is “Get Organized. Be Heard. Be Empowered.” The lead agency of this year’s observance is the DTI. # nordis.net